The TPC Professional Services Approach
I have worked in the Business communications field for the past 25 plus years starting after college selling phone systems, you remember those big boxes that we mounted in the IT rooms of your office. It was during that time that I became known as the “phone guy”. As in “we are adding a new employee, call the phone guy to get them set up.” It was a different time, a time when the phones sat separate from the rest of your network, oh yeah and it was the nineties as well.
In the early 2000’s hosted phone service was introduced and over the years the quality of the technology got better and better. Features that companies spent thousands of upfront dollars on became standard. Companies gained the ability to do web meetings, phone calls, text, from any device all at a low monthly cost. But, as features got better the customer care seemed to decline. Carriers seemed to rely on simply selling the technology, shipping the phones, and having the customers work it out for themselves. I started to think there had to be a better way.
As I mentioned before I have been in this business for a little over a quarter of a decade. While I may not be the most technologically savvy person in the field. I do know what has worked for me and that is being of service. Going beyond the normal sales process with my clients to help them with their UCaaS services. Sure, I do the things many expect from a broker. I help customers shop carriers, do demos, and find the perfect fit for their needs. But, that is just the start. I take great pride in my professional services approach. Which started as simply trying to be helpful but soon expanded into a list of services I add to my installs that differentiate TPC Solutions from my competitors;
Professional Services
Port Management
System Programming
User Programming
Professional Auto Attendant Greetings
Professional Individual Voice Greetings
Hardware Programming
Administration Training
End User Training
Ongoing Support
While this list is comprehensive it really just comes down to remembering that technology is great but it doesn’t replace the personal approach. I have to admit this is not the best way to expand quickly. It would be easier to just sell the service and move on to the next client, only getting involved when fires start. While that approach may work for some people I have found the long term business relationships I have developed by going the extra mile simply works better for me.
